Welcome to our Refund and Returns Policy. At our online store, your satisfaction is our top priority. If you need to return or exchange a product, we’re here to make the process as simple and hassle-free as possible.
Refund Policy
- Return Period:
- You can request a refund for any product within 14 days of receiving your order.
- Conditions for Returns:
- The product must be in its original condition, unused, and undamaged.
- All accessories and attachments (if applicable) must be included.
- Proof of purchase (receipt or order confirmation) must be provided.
- Non-Returnable Items:
- Products damaged due to misuse or mishandling.
- Customized or personalized items.
- Certain categories, such as undergarments, perishable goods (e.g., food or opened perfumes), or opened electronic devices unless defective.
Exchange Policy
- You can request a product exchange if the item you received is defective or different from what you ordered.
- Exchange requests can be initiated by contacting our customer service team.
Return Process
- Submit a Request:
- Contact us via [email/phone/website contact form] to initiate a return.
- Your request should include your order number, product details, and the reason for the return.
- Return Approval:
- Your request will be reviewed within 2-3 business days, and we’ll provide instructions on how to send the product back.
- Refund Processing:
- Once we receive and inspect the returned item, your refund will be processed to the original payment method within 7-14 business days.
- Original shipping charges are non-refundable (unless the product is defective).
Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- For exchanges, we will cover the shipping cost of the replacement product.
Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, feel free to reach out to us:
- Email: info@bmbm.online
- Working Hours: Sunday to Thursday, 9:00 AM to 6:00 PM.
Thank you for shopping with us! We strive to ensure you have a smooth and satisfying experience. ❤️